Frequently Asked Questions
Do you provide dog waste removal services all year round?
K9 Cleanup we provide service all year, even in the winter.
How often can you service my yard?
Our full service options are:
– Once per week
– Bi-Weekly(every two weeks)
– Once per month
What are your service days?
Currently we are doing service on Mondays and Saturdays. We are hoping to add additional days soon though.
What about snow and leaves in my yard?
- We ask that you keep your yard reasonably clear of leaves so that we can effectively find all of the waste.
- When there is snow on the ground we will scoop what is not covered/hidden in the snow.
What about bad weather?
If bad weather only affects part of the day we will resume work later that same day. But if the bad weather last the entire day then we will make arrangements with you for another day that week.
If bad weather results in dangerous road conditions(usually snow or ice) then we will arrange another day for service with you.
Do you work holidays?
At this point in time we do not work these holidays:
– Memorial Day
– Independence Day
– Thanksgiving Day
– Christmas Day
If your service falls on one of those days then we will usually complete your service the day before or the day after. In the event that this isn’t possible, we will make other arrangements with you.
Do you take vacations? What then?
We do take vacations and it is currently just myself and my wife doing the work in this business. So if it does affect your service date then we will make arrangements with you ahead of time, usually a month or more beforehand.
Can you clean with my dog in the yard?
In most cases we can. We enjoy dogs, so it doesn’t bother us. But we do ask that if your dog has shown signs of aggression that you leave them inside during the cleaning. In the event that a dog does show signs of aggression while cleaning, we will immediately stop service. For future cleanings to occur, we will require that your dog is kept inside while we are in the yard. We want to stay safe.
How do you ensure the safety of my dog?
Safety is a top priority for us, and that includes your furry friends. To ensure that all dogs are safe, we clean all of our equipment and shoes between each yard with a kennel-grade disinfectant to prevent the spread of germs and bacteria. We also take gate pictures after we are finished cleaning so that you know that your dogs won’t get out of the yard.
Do I have to sign a contract?
No. You can start, pause, or cancel your subscription at any time in your customer portal or by calling us.